Capita Travel and Events launch Smarter Working to revolutionise travel and meetings management

22 February 2017

Capita Travel and Events, the UK’s specialist in travel, meetings and event management, today launches Smarter Working, a unique approach to travel and meetings management.

Smarter Working uses combined data sources, analytics and insight led behavioural change to enable organisations to avoid unnecessary travel and meetings spend, achieve best value and optimise traveller welfare for any necessary travel.

Trevor Elswood, Chief Commercial Officer, Capita Travel and Events, said: “There’s an elephant in the room as far as the management of travel and meetings. Procurement has had the benefits of the traditional approach to travel management; policies have been modified, and supplier agreements leveraged, to the extent that there can be limited gains to be made, without impacting on traveller safety, well-being and employer reputation. We currently see that decision making is done in silos with limited data insight; procurement, infrastructure planners and HR don’t seamlessly interact. Pro-active and effective influence over booking behaviours is left wanting, with ineffective employee communications based on anecdotal scenarios.”

Smarter Working will enable companies of all sizes to benefit from multi-source data analytics and insight, qualitative research to understand why people make certain travel and meetings decisions, and the organisational impact of such decisions on people, bottom line and infrastructure planning.

Behavioural psychology expertise will be applied to Capita Travel and Events’ technology, ‘iris’, allowing customers to challenge the need to travel, communicate and educate with relevance; in the right tone, with the right people at the right time and through the most effective channel. One of those channels will be online and mobile booking, enabled by a new partnership with Concur that was announced on 6 February 2017.

Trevor Elswood, added: “Smarter Working can lead to transformational change that addresses the human impact of travel and meetings, and the desired outcomes of all stakeholders. It’s a game changing approach to the traditional travel and meetings management.”

Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit your details below.