Privacy policy

We take care to protect your privacy when using our website, or our company services. Here is an explanation of how we process information.


Visitors to (Last updated: 16/05/2018)

Collection of personal information 

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. 'Personal information' means information from which someone else would be able to identify you as an individual.

You have the option on certain pages within this site to submit personal information to Capita Travel and Events, part of Capita plc in order that we might send you further information or email alerts. In each case, we will only use the information about you for the purpose for which you provide it. Here is an overview of each scenario in which you can provide data, and what we do with it:

  • Sign-ups to our nesletters (Horizons) – If you submit your email address in order to sign up to our newsletter, we will add your email address to our distribution list in our email tool, MailChimp. Each time you receive one of the newsletters, you will have the option to unsubscribe, or manage your preferences.
  • Call back request – If you submit your details for a call back request, our business development team will receive a notification asking them to call you back. We will only use the information you submit for the purpose of calling you back.
  • Document downloads – If you submit your information to download any documents from this site, such as white papers, infographics, case studies, or ‘takeaway’ service overviews, our business development team will contact you to ask if any of our services are of interest to you or your business. We will only use the information you submit for the purpose of contacting you about our services.
  • Become a partner – If you submit information to become a partner, the information is sent to our partner management team. The team will contact you to discuss the opportunities available to you as a supplier to Capita Travel and Events and our customers. We will only use the information you submit for the purpose of contacting you about our services.

If you have submitted personal information through this website and wish to have your details removed, or stop receiving communications from Capita Travel and Events, please contact

Personal information you submit on Capita Travel and Events website is stored on secure servers. Occasionally, in order to complete your request as outlined above, we may need to transfer personal information you submit to us to countries or jurisdictions outside the EEA. In each case, we ensure that our suppliers provide adequate protection for the rights of data individuals in connection the transfer of their personal data.

Currently, we expect all suppliers to use the standard contractual clause approved by the European Union or be subject to the Privacy Shield scheme in the United States.

We will never sell or share your personal information with other organisations for their direct marketing purposes.

IP Addresses and log file data

Capita Travel and Events site does not automatically capture or store personal information, other than logging the user’s IP Address or the location of your computer or network on the Internet, for systems administration and troubleshooting purposes. (If you are connected to the Internet you have an IP address, for example, an IP address might read “”). We also use IP addresses to track visitor pages in order to improve the quality of the site.

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

We have also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future. Users can opt out of this reporting by visiting Google Ads Settings.

You can find out more about Google’s position on privacy as regards its analytics service at

Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

Read about how we use Cookies on our website.


Your privacy in relation to our company’s services (Last updated: 19/12/2019)

If you wish to view Capita Travel and Events’ privacy policy in relation to services provided to customers, you can do so here.


Changes to our privacy policies

Capita Travel and Events reserves the right to revise, amend, or modify these privacy policies at any time and in any manner. When we post changes to them, we will amend the ‘Last updated’ date, and we encourage you to regularly check for changes.