Success stories

Real savings through an adopted framework

Dorset NHS Foundation Trust required a fresh new approach to its travel management programme through the RM1034 wider public sector travel framework.

Dorset NHS Foundation Trust (‘the Trust’) had previously used a number of different routes to purchase business travel. They included booking direct with individual suppliers, buying from travel consolidating websites, using warrants for rail travel, and in some cases buying tickets direct from the station on the day of travel.

The Trust recognised that this fragmented approach didn’t support its objective to reduce costs, nor did it support its obligations in relation to corporate social responsibility (CSR).


The Trust aimed to consolidate all of its bookings through one specialist agency with the expert knowledge, industry experience and specialist technology to handle the Trust’s volume of bookings.

When it comes to managing the Trust’s travel requirements, there are a few vital things that must be considered, including:

  • Demonstrating value for money.
  • Creating full visibility of spend.
  • Providing a service that meets its CSR duties.


Recognising that the benefits of having business travel experts manage its travel far outweighed the cost, the Trust chose a government framework which Capita Travel and Events is very familiar with.

The RM1034 wider public sector travel framework provides a fully managed service including an online booking tool and offline booking system for UK and international rail, accommodation and air, including an out of hours service.

The outcome

Since the Trust joined the framework in October 2014, the central booking team has been able to influence the way it buys business travel. They’ve seen high online adoption levels, with 100% of rail bookings, 95% air bookings, and 85% transient bookings made through the online booking tool.

There has been a significant reduction in average rail fares - the average reduced by £35 in the first six months.


More success stories

“Employees are beginning to see the benefits of the new booking process now that it has become embedded within the Trust. The comprehensive Management Information which is received regularly provides full visibility of travel spend – something which the Trust did not have before.”

Senior Procurement Officer, NHS Dorset

Download: Dorset NHS Foundation Trust success story

Find out how we influenced how Dorset NHS Foundation Trust books its travel, significantly reducing average rail fares whilst retaining a service that meets its CSR duties.


Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit the details below, with an idea of the times that suit you for a call.